Last updated: October 21, 2024

Zenfl ("we", "our", or "us") is committed to providing exceptional services and ensuring customer satisfaction. This Refund Policy outlines the conditions under which refunds are granted. Please read this policy carefully to understand your rights and our practices regarding refunds.

1. Refunds for Unused Credits or Periods

We agree to refund money for any unused credits or subscription periods. If you have purchased credits or a subscription and have not fully utilized them, you are eligible for a refund of the unused portion.

2. Full Refunds Upon Request

Your satisfaction is our priority. If you are unsatisfied with our services for any reason, you may submit a personal request for a full refund. Such requests will be reviewed on a case-by-case basis, and we may agree to provide a full refund at our discretion.

3. How to Request a Refund

To request a refund, please contact our support team at support@zenfl.pro with the following information:

Your Full Name
Email Address Associated with Your Account
Details of the Purchase
Reason for Refund Request (Optional)

4. Processing Time

Upon receiving your refund request, we will review it and respond within 5 business days. If approved, the refund will be processed to your original method of payment. Please allow up to 10 business days for the refund to reflect in your account.

5. Non-Refundable Services

Certain services may be non-refundable. These include but are not limited to:

One-time setup fees
Customized solutions that have been delivered as agreed

6. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about how we handle refunds.

If you have any questions about this Refund Policy, please contact the founder at gleb@zenfl.pro.